Here is how we have worked
together to make it happen:
months ago I embarked on a project to develop an electronic procedures
training device for our trainee pilots to improve their skill level before
advancing to further training in a full flight simulator. The project
involves mounting 7 touch screens in a flight deck like arrangement and
connecting them to a single PC running software that simulates the
functionality of the ATR72 cockpit switches and controls whilst also
providing the aircraft's flight characteristics. Such training devices are
available commercially but cost in the vicinity of $US400,000. I was looking
for a much cheaper solution and have been working with a budget of about
1/20th of that.
Initially I talked to touch screen suppliers
in this part of the world - xM and XLO. It wasn't long before I realized
that they couldn't supply a product to meet my needs and weren't interested
in making changes to met them. After a couple of months the project was
about to be shelved when I stumbled across your website, complements of
Google. A chance email to the inquiry link produced a glimmer of hope. From
that day on the assistance that I have received from the team at Magic Touch
has been absolutely amazing. I know that it has been a team effort from both
sales and support and the engineers but I do wish to single out 2
individuals, Robert Ferguson and Felicia Weick.
Robert has been extremely helpful when I've
placed the orders, arranged some customized changes to the configuration of
the monitors and keep me fully informed on progress during the configuration
and shipping to New Zealand.
Felicia, what can I say. Working for an
airline I know how important customer service is to a business. Felicia has
lifted such service to a new level. When I sent that first email I was quite
taken by surprise when a reply appeared within 10 minutes. From that point
on it became common practice for us to sometimes exchange a series of emails
almost as though we were in a chat room as we worked through some of the
problems that I was faced with - particularly getting the left/right mouse
button switch utility functioning the way I needed and ensuring that 7 Magic
Touch monitors would operate on the PC that I've assembled. The only time
that there was a break was round about the 4th July when she had a couple of
days off (too much turkey perhaps) but I'll let her have that one.
Although the final assembly and testing of
the procedures trainer is still a few weeks away I now have a total of 9 of
your touch screens, 7 for the procedures trainer and 2 for a smaller desktop
trainer. I have been using the desktop trainer now for about 2 months for
both testing and training and the screens are performing brilliantly,
everything that I wanted and good feedback from the guys who have used them.
This gives me confidences that I've almost reached the project's goal,
helped greatly by your product and the great team that you have. Thank-you.
6 weeks later....
Everything went very well with the final
assembly and testing and it is all set for it first 'real use' on Thursday.
One issue that never crossed my mind until the very last minute was the
effect that mounting one of the monitors upside down would have on the touch
overlay. Although it 'hangs' slightly clear of the monitor surface the touch
functionality has not been affected at all so that is a relief.
This more or less brings the project to a successful conclusion so again my
thanks for your input and assistance. That email that I sent with the one
liner " how many of your screens can be run from a single PC" really was a
last effort to find something before the project was consigned to history.
If you are ever down this way feel free to come and have a fly!
Mount Cook Airline - Air
New Zealand Link
Early Childhood Education
This is truly a great product since our 1 year old can't understand the
You ought to consider doing a software deal with a children's software
organization. The price point is high, but you could get deals with
gateway and dell in their online store as well as the gateway country
stores. Just a suggestion.
former senior OEM business manager for Disney interactive.
O'Sullivan looks at a new touchscreen that could prove
to be the answer to many teachers' prayers.
Pupils here at Frank Wise School in Banbury (UK) have been using the
touchscreen for work from basic Hyperstudio stcks designed to encourage
awareness of cause and effect though to communication with symbols and
creative expression with programs like Dabbler and KidPix.
Think of all the pupils who need a touchscreen...and with a laptop?
With KEYTEC you can do it.
Times Educational Supplement , Online - January 4 2002
Circulation - 149,282
three ..... All are great ... Houston Elementary
Early Childhood Education
purchased one of
your touch screens while I was at Comdex. It arrived promptly, installed
easily, and works perfectly. My son, who has Down Syndrome, is now able to
play some of the games his brother has been playing with the mouse. Put me
down in the "satisfied customer" column.
I am the site base technician from Margaret K
Lewis School, and I must start this letter by saying we at
the school love your touch window. We now have 7 of them and we are
waiting for one more.
Early Childhood Education
I purchased a Magic Touch 15" hang-on a couple of years ago for my son,
and I have been immensely pleased. It allowed him to use the computer
efficiently from the age of 2.
Magic Touch is installed and
working very well .... My son is now able to run his games and
educational programs without any help . Nilton Mattoe from Brazil
Technology - Visually Impaired
is a wonderful program and my sons, especially the one who is visually
impaired, are so excited about using it!!!!! Kevin is so thrilled that he
got to use his programs independently. This was the first time ever that he
has not become frustrated trying to play games on his software. Thank you
for making such a product!
Assistive Technology -
The touch screen is working great, and Bryon really really enjoys it.
The touch screen seems to stimulate Bryon because he must interact with
it. Most of the time, I must hold his hand and assist him in touching the
screen, but he does on occasion touch the screen by himself. I too am enjoying the touch screen's capability.
THE TOUCH SCREEN WAS ONE OF MY BEST INVESTMENTS!!! Best wishes,
Assistive Technology -
you again helping us purchase your screen. Although Micah's
disability is primarily language-based, getting her to work with
the programs in such areas numbers, letters, shapes, colors, etc.,
help to reinforce those areas, which we have a hard time getting
through to her without the visual aid the programs provide.
Assistive Technology -
Speech Language Pathology
I am totally amazed at the ease of
installation, the perfect fit, and the ease of operation of your product. I
am a private practice speech language pathologist who specializes in
handicapped children and I am really excited over the potential of this
product. Thank you for such a wonderful device at such an incredibly
affordable price. I intend to show it off very well for you.
Assistive Technology - Special
First off, let me say that my family and I have been extremely pleased with
the Magic Touch window. It has been a wonderful tool to use with our son,
who has dexterity issues. I was so pleased in fact, I talked my son's
school into purchasing a few of touch screens for his use at school.
Assistive Technology -
It is an excellent product, and I am promoting it very strongly to Micah's therapists.
Her speech therapist only uses a mouse with her patients, so if you have another demo
model that you could make available, I would very much appreciate hearing about it. I
would love to help her therapist obtain one of these products. Thanks for your help - please keep in touch.
Assistive Technology -
We recently acquired a Touch Screen for our 3 year old autistic son and have been
amazed at how it has transformed his experiences on our computer. He is now able to fully
interact with his games by touching the images on the screen instead of having to
understand the concept of a cursor control device (aka mouse). We run one of the largest
independent Toy Stores and web sites in North America and would like to consider carrying
your product as a child's computer accessory. Please forward catalogues and price lists to
the address below. Thank you. Sincerely, Dan Aysan
Assistive Technology -
Review By Robert Eckert
Article written for the National Autism Newsletter
When I bought my computer, I had high expectations that it would be a tool that vaulted
my son to a higher level of capability. My son Bobby is a nonverbal seven year old with
autism. After I became adept with the equipment myself, I was ready to introduce my son to
the world of computing. He showed an interest in the computer because it resembled a
television. I quickly discovered my son could not understand the relationship between the
movement of the mouse and the placement of the cursor on the screen. It was too abstract
for him to comprehend. I tried working with him placing the cursor where I wanted it and
then instructing Bobby to "click the mouse." This worked somewhat, but it took
away much of my son's spontaneous input. I quickly felt cheated by all the computer hype.
Luckily, I remembered that in his school they had something called "touch
screens" that seemed as though they might help Bobby.
I contacted KEYTEC, a company I located in a computer magazine, and began exploring
options for financing this purchase. My wife Joanne suggested that I investigate the
possibility of gaining a reimbursement for the purchase because their product may be
considered adaptive technology. I contacted my son's caseworker at the county Mental
Health Mental Retardation agency before the purchase and determined what steps I would
need to follow in order to file the claim. As it turned out, the product did qualify as
The touch screen produced by KEYTEC is available in Mac and Windows formats. The Mac
version works with all Performas, Quadras, LCs, and Power Macs. The Windows version works
on any model running Windows version 3.11 or higher, including Windows 95. KEYTEC's sales
staff provide assistance on questions of compatibility and custom set ups. The systems are
similar, but the Windows version has a universal DC power supply plug. The power for the
Mac version comes from the ADB port on the back of the computer.
For me, the computer set up was fairly straightforward. The unit attaches firmly to the
front of my monitor with two small brackets and Velcro. The installation of the software
was also quite standard. You can use a finger or a soft tip pen, which is provided, on the
screen. Following the instructions, I calibrated the screen and was ready to work with our
The company guaranteed that the screen would work with all programs. In general, I
found this to be true, although there are some exceptions. In my son's case, the touch
screen makes my son's computer use more intuitive. Many children's titles have large areas
to click on with the mouse or cursor. This translates into a large area for children to
touch on the screen.
My son has low muscle tone and is imprecise with his fine motor movements, so for us,
this is a favorable feature. Precise accuracy with the screen was possible with the felt
pen, but I found this cumbersome for Bobby. Drag and drop and double clicking (double
touching) are also functions that are available.
In my view, this product opens up the capabilities of the computer for early learning
for all children. My 2 _ year old daughter Julia also enjoys using the
"compeumer" now. My two children can now set side by side and take turns. Try
that with a mouse!
The Magic Touch touch screen is available in many different sizes. Prices range from
$199.00 to $299.00. A touch monitor is also available that has the touch screen
capabilities built into the monitor. Prices range from $725.00 to $1,290.00 for that
product. Lastly, the company also manufactures Touch-Interactive Multimedia Systems that
are complete Windows 95 O/S computers. Prices range from $1,549.00 to $2,699.00. Before
buying the monitors or the complete systems, I caution you to inquire at your appropriate
agency to find out whether these products qualify for reimbursement.
Robert Eckert, the father of a child with autism, lives in Boothwyn,
Pennsylvania with his wife Joanne, daughter Julia, and son Bobby, who attends the Timothy
School in Bryn Mawr, Pennsylvania. Individuals interested in reaching Robert can do so by
contacting 3126 William Road; Boothwyn, PA 19061; 610-485-1793; e-mail: email@example.com
We own 3 add on (1 -
19" and 2 -17") magic touch's that have been awesome for our daughter
(she is physically disabled). Don't know how we would live without your
product. Thank you so very, very much, She just turned 6 with ataxic CP
and a cortical visual impairment- the computer is her lifeline and
without your touch screen would be useless for her!
Good morning again.
I just finished hooking up my magic touch and reinstalled the software.
I also changed my modem comport setting to com 2. Now everything seems
to be working fine. I appreciate the information and help you have given
me. I can honestly say I'm glad I chose KEYTEC for my touch screen add
on. The prompt and helpful information taught me more about my
computer. I learn by doing and am trying to learn the nitty-gritty of my
computer. Your troubleshooting guide really is very good. I did some new changes I had
never done before and now I know something new and important for future
Thank You very much for the
best support and excellent product. I'm sorry to have caused you any
problems, you corrected mine.
Congratulations on your very fine Magic Touch. When I received it, I had
already prepared my mind for a long struggle to get it up and running. Thus, I was
pleasantly surprised to verify that all that was required was to hold the panel on top of
the screen, install a driver and voila, my finger became a mouse. Although my
specific application is for food consumption, I immediately saw some exciting uses. In
particular, I will give one to my mother, who wants to use the computer but dislikes
both the mouse and the keyboard.
Once again, let me say how glad I am that I discovered your company
Just received and set up in less than an hour my KTMT-1700USB add on. So
far very pleased with it. I am using it for an interactive / input,
Theatre pipe organ simulator. It appears to be all and more than
advertised . I am controlling and playing 3 keyboards. I would
recommend it anyone.
of the people in the pipe organ forum and group use Magic Touch, and
they recommended it to me.
I was thrilled when I found a supplier here in South Africa, as we often
get left behind as far as technology is concerned. I was even more
amazed at the quality of service I received from the SA supplier. They
are about 500km away, and sent the Magic Touch to me by courier. A few
days later they called me to ask if every thing was fine and I was happy
with my purchase.
Now that I have been using it for a while, I can't imagine how I ever
got along without it.
own and operate 5 SUBWAY sandwich shops and have been using the MAGIC TOUCH
screen as a replacement user interface on our store point of sale
terminals. We replaced XLO brand touch monitors because of their high cost
and that when the underlying monitor goes bad, the entire unit is junk.
With the MAGIC TOUCH, we can replace the cheap monitor and keep the touch
screen. We have a high abuse environment in both employees and gooey stuff
on their fingers. We have not had a single problem with the MAGIC TOUCH and
clean it with regular window cleaner.
The only thing we need to
be careful of when using the MAGIC TOUCH is in selecting a monitor. The
front of this plastic must be as flat as possible. Curved monitor front
cases are difficult to shim to accommodate the flat MAGIC TOUCH.
We will be using the MAGIC
TOUCH exclusively in the future.
H&K Development, Inc.
PS You may use this letter
with other customers.
My many thanks for the loan of the Magic Touch screen. It managed to
impress everyone who saw it, and certainly exceeded my expectations.
I forwarded a copy of your
information sheet, with a strong recommendation, to the people who run the
Director General Information & Communications Systems (DGICS) catalog,
i.e. through which the MoD purchases its computers and associated
technology. Hopefully you have already been contacted by one of the
companies in the catalogue, Blazepoint Ltd, who are very interested in the
Magic Touch screen.
From Lieutenant Commander: Matt
Bowden, Royal Navy, United Kingdom, Royal Naval School of Educational and
I just wanted to say I am very impressed with the Magic Touch screen and
the Linux drivers. The screen is well made, and the Linux drivers work
great and only took a couple of minutes to install. Other companies do
not offer this support or charge hundreds for it so I wanted to say thanks
for the drivers, it is very useful in my automotive application, and I'm
sure for many other users.
Doug Piper & Andrew Downie
Disabilities & Learning
Difficulties Unit, Information Communication Technology Service
NSW Department of Education &
Some people for whom repetitive mouse clicking
causes pain should find the touch screen helpful. Care would still be
needed to avoid excessive reaching. People whose level of coordination or
perceptual problems make mouse operation difficult are also candidates for a
touch screen. We had one person who is quadriplegic (with reasonable hand
use) try the Magic Touch. Instead of leaving it on the monitor, he put it
on his lap. By watching the screen, he could tell easily what he was
pointing at. He didn't use it for long and definitive comments can't be
made yet, but there is clear potential. Anyone who uses a computer for
drawing is a candidate for a touch screen. After all, drawing with a mouse
is somewhat akin to drawing with a potato. Having loaded drawing software,
You can draw on the touch screen while it hangs in front of the monitor. If
you want to trace an existing drawing, you can put it on a desk and place
the touch screen over it (remember that the Magic Touch is transparent).
You can then use the drawing as a template. A stylus is provided and gives
greater accuracy than one's finger.
in which a touch screen should have vast potential is that of educational
games. You can interpret "games" as broadly as you like and there need be
little in the way of age restriction in either direction. Many commercially
available programs would lend themselves to the addition of a touch screen.
With the use of tools such as Microsoft's Visual BASIC, all manner of
teaching kits could be produced and the touch screen could be used very
effectively to make the student's interaction more natural and enjoyable.
Software could be selected/written to teach anything from the very general
to something quite specific.
right situations, though, the Magic Touch is a very effective tool. It is
easy to install and you can still use the mouse if you wish. It also has
C-TIC approval, which is to say that it is not hitting the user with all
sorts of electromagnetic nastiness.