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Life-time FREE tech support

Life-time FREE driver upgrade

KEYTEC, INC. warrants this product against defects in functions, materials and workmanship as follows:

LIMITED 3-YEAR WARRANTY:

1. Parts:                    

1.1 Sensor (Magic Touch Screen Panel, View Touch Sensor, OPTIR Touch module.): KEYTEC will supply, at no charge, new or a rebuilt sensor in exchange of the defective one for a period of one year from the date of purchase.

1.2. Controller and Accessories: KEYTEC will supply, at no charge, new or rebuilt replacements in exchange of defective parts for a period of three years from the date of purchase.

2. Labor: For a period of three years from the date of purchase, KEYTEC will provide labor for repairing defective parts at no charge IF those defective parts are repairable.

HOW TO OBTAIN WARRANTY SERVICES:

1. You must first notify KEYTEC'S technical support dept. by sending e-mail to Tech@MagicTouch.com or fax to 972-272-7555 or calling 972-272-7501 to report the problem.

2. If the technical support personnel has determined that your Magic Touch product needs to be serviced, you will be given a RMA# (Return Merchandise Authorization Number) for sending your product in for service.

3. You must deliver the product freight prepaid in the original package or package with equal degree of protection to the authorized service station as instructed by technical support department.  The RMA# must be clearly marked outside of the package.  Your return address must be included.

4. If the product is out of the warranty, you will be quoted for the replacement or repair cost.  No work will be performed until your approval on all the charges is confirmed.

5. Return address: KEYTEC, INC. RMA Dept. 520 Shepherd Drive, Garland, TX  75042 USA.

WHAT'S NOT COVERED?

1. Products that have been previously altered, repaired or serviced by unauthorized personnel.

2. Serial number on the products has been altered or removed.

3. Cosmetic damages and physical damages.  Damages due to improper installation, operation or connection to improper voltage supply.

4. Any damages due to misuses, abuses, negligence, unauthorized modifications, accidents and acts of God.

5. Those products which were sold AS IS or WITH ALL FAULTS.

This warranty must be activated by submitting the Warranty Registration Card with Purchased Date to KEYTEC, INC.