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The following policies apply to all the
products purchased directly from KEYTEC. |
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1. Return Policy: No
return will be accepted without a RMA number issued by KEYTEC. |
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1.1. Return for refund,
credit or exchange: |
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1.1.1. Products must be
returned in resell-able condition without damage.
Shipping/handling charges are not refundable. Product
must be returned in original package |
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with sufficient protection,
freight prepaid and insured. KEYTEC is not responsible for the
products returned with shipping damage. |
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1.1.2. Refurbish and
restocking fee may apply on missing or damaged parts. |
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1.1.3. Certain products may
be returned within 30 days of purchase subject to restocking
fee. No returns and Exchange will be accepted after 30 days. |
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1.1.4. Must contact
KEYTEC'S RMA Dept. to obtain a RMA (Return Merchandise
Authorization) number before returning the product. |
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1.1.5. Custom design
products, non-stock products and products of special orders
cannot be returned. |
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1.1.6. 10% restocking fee
for touch monitor (KTSC & KTLC), built-in touch screen (KTT)
and OPTIR Touch finished assembly or framed segments or
components within |
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30 days of shipping date –
apply to resellers & end users. |
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1.1.7. $10 restocking fee
for each add-on (KTMT), each View Touch (KTVT), each ACEeBoard
(KTAB-1010), each DUO (KT-DUO) within 30 days of shipping date |
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- apply to resellers
only, No restocking fee for end users. |
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1.1.8. Restocking fee may
be waived for exchange of product with equal or higher value. |
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1.2. Return for repair
or replacement: |
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1.2.1. Defective products
may be returned for repair or replacement. |
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1.2.2. Must first contact
KEYTEC'S Tech Support Department for troubleshooting.
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1.2.3. If Tech Support has
determined the product is defective, a RMA number will be
issued for returning the product. The product must be returned
within 10 days after |
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a RMA number is issued. |
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1.2.4. The product must be
returned in original package with freight prepaid and insured. |
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1.2.5 If the defective product is under
warranty, KEYTEC will repair or replace the product at free of
charge. |
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1.2.6. If the defective
product is out of warranty, the customer needs to be
responsible for the repair/ replace cost and the shipping
freight for both ways. |
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2. Warranty Policy: |
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2.1. KEYTEC warrants its product against
defects in functions, materials and workmanship for the period
of warranty with exception on certain parts. |
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2.2. Touch screen panel (sensor) and
Accessories: KEYTEC will supply, at no charge, new or a
rebuilt sensor in
exchange of the defective one for a period of one year |
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from the date of purchase.
For additional two more years, KEYTEC will repair the
defective sensor with no labor charge - if it is repairable. |
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2.3. Touch screen controller: KEYTEC will
supply, at no charge, new or rebuilt replacements in exchange
of defective parts
for a period of three years from the date of |
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purchase. |
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2.4. CRT monitor: KEYTEC will supply, at no
charge, new or rebuilt replacements in exchange of defective
parts for a period
of three years from the date of purchase. |
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2.5. Desktop LCD monitor: KEYTEC will
supply, at no charge, new or rebuilt replacements in exchange
of defective parts
for a period of three years from the date of |
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purchase. Open Frame LCD
monitor is covered for one year parts and labor. |
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2.6. View Touch, ACEeBoard,
DUO: KEYTEC will supply, at no charge, new or rebuilt
replacements in exchange of defective parts for a period of
one year from the date |
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of purchase. |
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2.7. OPTIR Touch: KEYTEC
will supply, at no charge, new or rebuilt replacements in
exchange of defective
IR transmitter/receiver
parts for a period of five years from the |
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date of purchase. Power
adapter, cable, frame and any other accessories are covered by
one-year warranty from the date of purchase. |
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3. How to obtain Warranty services: |
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3.1. You must first notify KEYTEC'S
technical support dept. by sending e-mail to tech@magictouch.com
or calling 972-272-7555 or sending a fax to 972-272-7501 to |
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report the problem. |
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3.2. If the technical support personnel has
determined that your Magic Touch product needs to be serviced,
you will be given a RMA# (Return Merchandise |
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Authorization Number) for sending your
product in for service. |
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3.3. You must ship the product freight
prepaid and insured in the original package or package with
equal degree of protection to the authorized service station
as |
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instructed by technical support department.
The RMA# must be clearly marked on the shipping label and your
return address must be included. |
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3.4. If the product is out of the warranty,
you will be quoted for the replacement or repair cost. No work
will be performed until your approval on all the charges is
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confirmed. |
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4. What's Not Covered by Warranty: |
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4.1. Products that have been previously
altered, repaired or serviced by unauthorized personnel. |
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4.2. Serial number on the products has been
altered or removed. |
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4.3. Cosmetic damages and physical damages.
Damages due to improper installation, operation or connection
to improper voltage supply. |
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4.4. Any damages due to misuses, abuses,
negligence, unauthorized modifications, accidents and acts of
God. |
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4.5. Those products which were sold AS IS
or WITH ALL FAULTS. |
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5. Shipping Damage: |
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5.1. Customer must report shipping damage
immediately upon receiving the product. |
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5.1.1. If the product is shipped directly
from KEYTEC, please report the damage to KEYTEC. |
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5.1.2. If the product is shipped by another
shipper other than KEYTEC (for example: shipped by a
reseller), |
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the recipient must report the damage to the
shipper and the shipper should be responsible for filing the
claim with the shipping company. |
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6. Tech Support and Driver Upgrade: |
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KEYTEC will provide life-time free tech
support and driver updates. |
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7. Disclaimer: |
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All the published material including price
list is subject to change without notice. KEYTEC assumes no
responsibility for errors or omissions. Nor are any liability
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assumed for any damages from the use of
KEYTEC'S product and published information. |
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