Home      Company      Products      References      Support      Download      Where to Buy      Contact Us

Updated: Sept. 15th, 2004.

Problem: ‘NTLDR.exe is missing’ error message at computer start-up.
Solution: Remove driver disk from floppy disk drive and hit any key to continue start-up

Problem: ‘Cross-distance too close’ or ‘Invalid calibration points, default value used’ error message when calibrating.
Solution: This problem can occur for four reasons:

Problem: Windows does not detect the touchscreen as new hardware on start-up.
Solution: There are two common reasons for this to occur.  Either the controller is not receiving power (due to a port problem or bad controller), or Windows already detected the touchscreen previously.

1. The first thing to check is whether the controller box is receiving power from the computer.  For USB controllers this is easy, if the red light is on, then it is receiving power.  For the ProE controller, you will need to restart the computer and watch the status of the light throughout the start-up process.  If it comes on and blinks at any point, then it is receiving power.  If the controller is receiving power, but not detecting, move on to read point 2 below.  If it is not receiving power, check the ports to make sure they are working.  If they are, then call tech support to report that your controller is not powering up.

2.  More likely is the chance that Windows already previously detected the touchscreen as new hardware and it was just incorrectly installed.  To check this, look in your Device Manager.  (In most Windows versions, right-click on ‘My Computer’ icon on desktop and select ‘Properties’)  Look for a listing called either ‘ET1032’ (ProE controller) or ‘ET1055’ (USB controller) [USB might also appear as ‘USB Human Interface Device’ under ‘Human Interface Devices’ section].  If you find either listing, remove it.  In Windows 95, 98, ME, remove the listing by clicking on it once to highlight it then clicking the ‘Remove’ button.  In Windows 2000 and XP, remove the listing by right-clicking on the listing and selecting ‘Uninstall’.  Once you reboot, Windows should find the touchscreen as new hardware.

Problem: I do not have a floppy disk drive on my computer.
Solution: Our drivers can be downloaded for free from our website, go to the downloads page.  If unable to download the drivers, Contact tech support and we will send you the drivers via email or find another suitable solution.

Problem: I’ve downloaded the driver from your website (or, had it emailed to me), what do I do with it now?
Solution: The driver file you have is zipped (compressed). As such, you will need a compression program to extract the files before you can attempt an installation.  Windows XP has a built-in compression program, skip to the section below for instructions on its use.  For other versions of Windows, the easiest solution is to download Winzip.  Winzip is a free utility, which can be downloaded from www.winzip.com.  After downloading Winzip, you will need to install it, then proceed to the next steps.

Standard steps to extract driver files using Winzip, include:

            -Double-click on zip file icon (this is the zip file you downloaded from our website)
            -Winzip will automatically open (if not, Winzip is not properly installed)
            -Click ‘I agree’ or ‘Use evaluation version’ to exit licensing agreement
            -Click ‘classic mode’ button to enter Classic mode (applicable if Winzip opens in Wizard mode)
            -Go to ‘Actions’ drop-down menu and choose ‘Select All’ (all file names will highlight)
            -Click ‘Extract’ and the extract window will open
            -In the ‘Folders/Drives’ sub-window, select where to save the files (disk or directory), click extract
            -Perform installation as described in the software installation manual

If using Windows XP, which has its own compression program installed

            -Driver zip file icon will look like a folder with a zipper
            -Double-click the folder w/ a zipper icon to see all the files in the zip
            -Go to ‘File’ drop-down menu and choose ‘Extract all files’
            -In Wizard, select where to save the files (disk or directory)
            -Perform installation as described in the software installation manual

Quick Descriptions of Touchscreen features

At installation, two icons are created to your desktop.  The most important one is the Touch Panel.  If you have the USB controller, the Touch Panel is located in the TouchUSB icon.  If you have the ProE controller, the Touch Panel is located in the Touch232 icon.  The other icon is called either SwapLR or SwapButton (depending on your OS version).

Touch Panel

Mouse Speed – This controls how often the controller checks to see if the mouse cursor has moved in response to a touch on the touchscreen.  Usually, this is best set between midpoint and fast.
Double-click Speed – This controls how the controller identifies a double-click, or double-tap, on the touchscreen.  Usually, this is best set at slow.
Open/Close image box – This box allows you to practice your double-tapping.  Perform a double-tap in the image, and if the touchscreen recognizes it as a double-click, the image changes (from Open to Close or vice versa).  Change the Mouse speed and Double-click speed settings as needed until you find the best combination for you. (replaced with Keytec logo image in X version)
Swap Left/Right – This controls which mouse button the touchscreen is currently emulating.  By default, this box should be unchecked, meaning the touchscreen is performing a left mouse button click.  By checking the box, the touchscreen will perform a right mouse button click whenever the screen is touched.  (removed in X version)
LIFT OFF mode – Lift off mode allows the touchscreen to interact with Java-based mouseover functions, typically seen on websites.  When Lift off mode is selected (box is checked), the touchscreen loses the capability to perform drag operations.
Touch Beep – When checked, the computer will make a machine beep whenever the touchscreen is first touched.  Ie, The beep will occur when the finger/stylus first makes contact with the touchscreen.
UnTouch Beep – When checked, the computer will make a machine beep whenever the touchscreen stops being touched.  Ie, The beep will occur when the finger/stylus ceases contact with the touchscreen. (removed in X version)
Move Only – When checked, the touchscreen moves in response to touch per normal, but cannot perform clicks. Only on Windows 2000/XP version for USB.
Calibration – Press this button to enter the calibration test.  See next section for calibration instructions.

Swap Utility

Like the Swap Left/Right checkbox in the Touch Panel, the Swap utility allows you to change which mouse button is currently being emulated by the touchscreen.  When running, the Swap utility opens a small window which displays the current selection (by default, ‘Left Button’).  When touched or clicked, the display changes, and the touchscreen will perform the displayed button assignment until touched/clicked again.

Calibration

(X version calibration) 

When entered, the calibration test will show a gray screen with the words ‘Press ESC key will set to default’ in the center of the screen.  A circle should also be visible in the upper-left corner of the screen with the words ‘Touch the center’ located under it.  Calibration is performed by touching the circles as they appear in the following locations: upper-left, lower-left, lower-right, and upper-right.  Touch each location only once, and only touch the circle locations.

(Pre-X* version calibration)

When entered, the calibration test will show a gray screen with the words ‘Touch Screen Calibration’ in the upper-left quadrant, a ‘set default’ button near the center, and a ‘cancel’ button in the lower-right corner.  Calibration is performed by touching the crosshairs as they appear in the following locations: lower-left corner, middle of the screen, and upper-right corner.  Touch each location only once, and only touch the crosshair locations.  Helpful troubleshooting hints can be found at the top of this guide.

* Pre-X version is the version before -X version.  If the controller has USB-X or ProE-X label, that is -X version.  If the controller has USB or ProE label, that is Pre-X version.