FAQ

3. What sizes are available?

Add-On touch screen kits are available for 13 to 21” monitors and 12 to 15.4” notebook computers.
Integrated touch monitors are available from 12” to 46” Custom integration available.
B uilt-in touch screen kits are available from 6.4” to 46”. Custom sizes are available too.

4. What are the system hardware requirements?

Any PC with Win95 or later and a USB port or com port available. Any Mac with a USB port available. Also compatible with Linux, please contact tech@magictouch.com to check which Linux versions that we support.

5. What can be used to activate Magic Touch?

Magic Touch can be activated by a finger, fingernail, gloved hand, stylus, soft-tip pointers, or other objects without a sharp point.

6. Do I need special software?

No. Magic Touch works for any mouse-driven program, and the mouse can still be used simultaneously.

7. What happens if a sharp object accidentally scratches the touch screen?

Not to worry. Unless the cut penetrates the first layer of the Magic Touch membrane, its functions will not be affected.

8. How do you clean the screen?

It can be cleaned with regular glass cleaner, such as Windex. DO NOT spray the liquid directly on the screen.

9. What is the technology behind it, and are there other technologies available?

Magic Touch is made by resistive technology and will soon be available with capacitive technology. Resistive technology is the most popular because it provides the highest touch resolution, fastest touch response and can be activated by anything. Capacitive technology requires skin contact to operate. Surface Acoustic Wave (SAW) technology is sensitive to moisture and dust. Infrared (IR) technology has very low resolution and is sensitive to ambient light, flying insects, etc.

10. Is it true that capacitive and surface acoustic wave touch screens cannot be scratched?

Those types of touch screens cannot be activated by hard object, not even the fingernails. Therefore, there is much less chance of being scratched by the users. However, they still can be scratched, and once that happens, the screens will no longer function correctly.

11. Is 5-wire resistive screen more durable than 4-wire?

This statement was true 10 years ago when the material technology was still not fully developed. With today’s material and coating technology, there is not much difference any more.

The 5-wire touch screen requires a different type of controller. When the touch screen needs to be replaced, the user will have no flexibility of choosing the lower-cost 4-wire screens unless the controller is also replaced.

12. Why is Magic Touch only specified for 3 million touches life time while some other manufacturers claimed that that their touch screens can last 30 million touches or even more?

Magic Touch has been consistently tested to 3 million touches without showing any functional failure. Our testing lab did not run the testing beyond 3 million touches, because we believe this kind of reliability is suitable for almost any application. In fact, we have customers reported that their Magic Touch screens have been working for more than 8 years.

There is no standard testing method has been established in the touch screen industry, thus it is not possible to make a fair comparison. We choose to publish only the minimum life testing data, instead of making meaningless exaggeration for marketing purpose.

Have more questions? Ask KEYTEC.


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Product References > Magic Touch Frequently Asked Questions
FAQ Touch Interactive Products Add-On Magic Touch Integrated Touch Monitor Built-In Touch Screen Kit Custom Touch Screen Large-Size Touch Screen Resizable IR Touch Screen View Touch Touch by laser.	If you cannot find your answer here, please contact us. 1. How does Magic Touch work? A transparent pressure-sensitive membrane overlay detects your touch for mouse cursor movement, clicking, double clicking and dragging. Your finger or a stylus becomes the mouse control. 2. How does Magic Touch interface with the computer? You do not need to open up the computer case. There are two types of controller boxes: USB and ProE (com port). The USB controller is used for Win 98, ME, 2000, XP, Vista, and Linux or Mac OS 8-10. The USB controller can be plugged into the computer’s USB port without turning the power off. The ProE controller is used for Win 95, 98, NT4.0, ME, 2000, XP, Vista, and Linux. It needs to be plugged into a free com port. No other power source is needed - you can use it in any country. For more information about the controller selection, click here.